Privacy Notice

MAi Group Ltd would like to ensure you that your data is managed securely and sensitively.

This Privacy Notice, inclusive of our General Terms of Service, explains what data we collect about you, how we use your data, the reasons we may have to disclose your personal data to others and how we securely store your personal data.

MAi Group Ltd have the following companies within the group;

M&A Installations Ltd

MAi Building Services Ltd

MAi Plumbing & Heating Ltd

The address for all the above is as follows;

The Old Bakery,

Tanyard Lane

Bexley,

Kent, 

DA5 1AH

How the law protects you:

MAi Group as a company, we are legally obliged to inform you that we currently hold your details within our protected database. The information we hold is solely used to maintain our trading relationship with you and for general communication purposes.

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

What type of data do we collect from you?

The personal data that we may collect from you includes your name (First name/Last name/Trading name/Company name), Contact/delivery and Invoicing address, email address may also be collected.

Contact phone numbers and details, all accounting activities including historical payment information, bank details, company registration numbers and copy correspondence.

How do we collect personal data from you?

We collect information about you, from you, in a variety of different ways. We might receive Personal Information about you when you submit details on our website, contact us by phone or email.

How do we use your data?

  • To process orders that you have submitted to us

  • Comply with contractual obligations we have with you

  • Enable us to review, develop and improve our website and services

  • Provide customer care, including responding to your requests if you contact us with a query

  • Provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and to inform you of service and price

  • Notify you about changes to our website and services

  • Detect fraud and to make sure what you have told us is correct

  • Administer accounts, process payments and keep track of billing and payments

 

How long do we keep your details

Any personal data we collect about you we will keep for the entire duration of the period that you are a customer of MAi Group Ltd.

We will keep your data only for as long as we need to, in accordance with applicable laws.

Upon termination of our relationship or the closure of your account, we may retain your data for up to 7 years. We may not be able to delete your data before this time due to our legal and/or accountancy obligations.

We assure you that your personal data shall only be used for the purposes stated herein.

Who has access to your personal data?

These are the ways that we may use your personal data and how we share the information with third parties:

Any Orders/ Jobs we carry out for you

We process your data for administration, billing, support and the provision of products and services to continue.

Your rights

Under the terms of the GDPR you have a number of rights you can enact regarding our use of your data.  You have the right to ask us to see the data we hold about you and ask us to update any information we hold about you that might be incorrect.

Third Parties

We will never sell or share your personal data to third parties for marketing or advertising purposes.

 

Where is  your personal data stored with us

All information you provide to us is stored on our secured systems and servers within the EEA.  By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of any data transmitted to us by you and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data Breaches

In the event of any data breach, we will ensure that all obligations and requirements under applicable data protection laws are met, and appropriate declarations made.

Liability

All reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions. (currently being updated) 

Contact us

For any questions on this please do not hesitate to contact us at : info@maigroup.co.uk